At Dolan Bikes, we’re passionate about getting quality cycling gear to riders worldwide. Whether you’re building your dream bike or need essential maintenance parts, our FAQ covers everything from global shipping to component compatibility.

Product Questions

What types of cycling products do you specialise in?
We focus on performance-oriented cycling components and accessories including:
  • 12-speed groupsets (like our popular Shimano 105 range)
  • Bike frames and complete builds
  • Essential accessories (helmets, lights, locks)
  • Maintenance tools and workshop equipment
  • Upgrade components (cassettes, headsets, seatposts)
Our Derry workshop team selects every product with the same scrutiny we apply to our own race bikes.
How do I know if a component is compatible with my bike?
We provide detailed specifications for all components including:
  • Drivetrain compatibility (8/9/10/11/12-speed)
  • Frame standards (headset sizes, dropout types)
  • Measurement guides for critical dimensions
For complex builds, email [email protected] with your frame model and desired components – our rider-support team (all experienced mechanics) will verify compatibility.

Shipping & Delivery

What are my shipping options to [my country]?
We offer two reliable services from our Derry workshop:
  • Express Delivery (£12.95): DHL/FedEx, 10-15 days after dispatch with real-time tracking
  • Free Global Shipping: EMS for orders over £50, 15-25 days after dispatch
Note: We currently cannot ship to some Asian and remote regions due to customs complexities. You’ll see available options at checkout.
Why does my tracking show “customs clearance”?
As part of our Border-Free Cycling service:
  • We handle all export paperwork (including HS codes for bicycle parts)
  • You may need to:
    • Check local import regulations for cycling equipment
    • Pay any applicable duties (varies by country)
Pro tip: Budget an extra 5-7 days for customs in destination countries with complex import processes.

Returns & Exchanges

What’s your return policy for incorrect/damaged items?
Our 15-day no-stress returns covers:
  • Wrong items sent (we’ll cover return shipping)
  • Manufacturing defects (with photographic evidence)
  • Size exchanges for unworn apparel/helmets
Simply email [email protected] within 15 days of delivery. Note: Custom-built bikes and used components are final sale.
I ordered the wrong cassette – can I exchange it?
Absolutely! Here’s how we handle component swaps:
  1. Contact us within 15 days at the email above
  2. Keep original packaging (critical for drivetrain parts)
  3. We’ll email a prepaid return label for UK/EU customers
  4. Once received, we’ll ship the correct part immediately
Hot tip: Include a note explaining the needed change – our workshop team will personally verify your new component’s compatibility.

Payments & Security

What payment methods do you accept?
We accept all major payment options:
  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal (including PayPal Credit)
All transactions are processed through PCI-compliant systems – we never store your full payment details.
Why was my card declined?
Common reasons we see (all easily resolved):
  • International transaction blocks (contact your bank first)
  • Billing/shipping address mismatch
  • Order value exceeding daily limits
Solution: Try PayPal as an alternative, or email us at [email protected] – we can often split large orders into multiple payments.

Technical Support

My new derailleur won’t index properly – help!
Our rider-support team knows your frustration. We recommend:
  1. Check our installation guides for torque specs
  2. Email video of the issue to our support address
  3. We’ll connect you with our workshop mechanics
Remember: Many “faulty” components just need proper setup. We’ll help diagnose whether it’s a technical issue or installation challenge.
Do you offer assembly services for complete bikes?
Every bike we ship receives:
  • Professional assembly of major components
  • Pre-delivery safety check
  • Detailed setup guide for final adjustments
For peace of mind, we recommend having your local shop perform the final assembly – we can provide a £25 credit toward this service on request.

Still have questions? Our rider-support team (real cyclists who’ve faced every mechanical mishap) are ready to help at [email protected]. We typically respond within 24 hours – faster than a well-tuned peloton!