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At Dolan Bikes, we stand behind our components with the same confidence we have in our frame builds. If your purchase doesn’t meet your expectations, our returns process is as smooth as a well-tuned drivetrain.

Our Returns Philosophy

We understand that sometimes even premium components need adjustment. Whether it’s an incorrect sizing or simply a change of heart, we offer a 15-day return window from delivery date for most items.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bike Helmets (safety equipment cannot be resold once used)
  • Bike Decals (custom application items)
  • Bike Batteries (special handling requirements)
  • Opened Bike Tools & Maintenance products

All returned items must be in original packaging with tags attached, showing no signs of use or installation.

The Returns Process

Step 1: Initiate Your Return

Contact our workshop team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear Dolan Bikes Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Item(s) for return: [Product Name(s)] Reason: [Please specify – incorrect size, damaged item, change of mind, etc.] Preferred resolution: [Refund / Exchange for (specify product if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 24-48 hours (faster than a sprint finish) with:

  • Return authorization number
  • Shipping instructions
  • Any special requirements for your item

Step 3: Ship Your Return

Pack items securely in original packaging and include all accessories/documentation. Ship to:

Dolan Bikes Returns
57 Strabane Old Rd
Londonderry, GB CH3H 4GA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received at our workshop, we’ll inspect items within 3 business days (with the same care we inspect our frames). You’ll receive email confirmation when:

  • Your refund is processed
  • Your exchange item is shipped
  • Or if any issues are found

Refund Details

Approved refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error.

Exchange Policy

Prefer to exchange rather than return? We’ll:

  1. Process your exchange once the original item is received
  2. Ship the new item via your preferred shipping method
  3. Charge/refund any price difference plus applicable shipping

Damaged or Incorrect Items

If you receive damaged goods or incorrect components (rare as a misaligned derailleur from our workshop):

  1. Contact us immediately with photos of the issue
  2. We’ll arrange prepaid return shipping if needed
  3. Priority processing for replacement items

International Returns

For riders outside the UK:

  • Mark package as “RETURNED GOODS” to avoid customs fees
  • We cannot refund original customs/duties
  • Return shipping costs may be higher – consider using our EMS service

Workshop Tip

Unsure about sizing or compatibility? Our Derry-based mechanics are happy to provide pre-purchase advice – contact us before ordering to ensure perfect component matching.

Questions about our returns process? Email [email protected] – we respond faster than a pit crew during race season.