Shipping & Returns

At Dolan Bikes Shop, we’re as committed to smooth shipping and hassle-free returns as we are to crafting premium cycling components. Whether you’re upgrading your ride or building from scratch, our policies are designed with cyclists’ needs in mind.

Shipping Information

Our Returns Philosophy

We understand that even premium components sometimes need adjustment. Whether it’s an incorrect sizing or simply a change of heart, we offer a 15-day return window from delivery date for most items.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Bicycle Helmets (safety equipment cannot be resold once used)
• Bike Decals (custom application items)
• Bike Batteries (special handling requirements)
• Opened Bike Tools & Maintenance products

The Returns Process

Step 1: Initiate Your Return

Contact our workshop team within 15 days of delivery at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer exchange or refund

Step 2: Receive Authorization

Our team will respond within 24-48 hours (faster than a sprint finish) with:

• Return authorization number
• Shipping instructions
• Any special requirements for your item

Step 3: Ship Your Return

Pack items securely in original packaging with all tags attached and include all accessories/documentation. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received at our workshop, we’ll inspect items within 3 business days (with the same care we inspect our frames). You’ll receive email confirmation when:

• Your refund is processed
• Your exchange item is shipped
• Or if any issues are found

Refund Details

Approved refunds will be issued to your original payment method within:

• Credit/Debit Cards: 3-5 business days after processing
• PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error.

Exchange Policy

Prefer to exchange rather than return? We’ll:

• Process your exchange once the original item is received
• Ship the new item via your preferred shipping method
• Charge/refund any price difference plus applicable shipping

Damaged or Incorrect Items

If you receive damaged goods or incorrect components (rare as a misaligned derailleur from our workshop):

• Contact us immediately with photos of the issue
• We’ll arrange prepaid return shipping if needed
• Priority processing for replacement items

International Returns

For riders outside the UK:

• Mark package as “RETURNED GOODS” to avoid customs fees
• We cannot refund original customs/duties
• Return shipping costs may be higher – consider using our EMS service