Last Updated: [Insert Date]

Welcome to Dolan Bikes Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website dolanbikestyles.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our Philosophy: At Dolan Bikes, we’re as committed to transparent policies as we are to crafting premium cycling components. These terms are designed with cyclists’ needs in mind – clear, fair, and focused on your riding experience.

1. Our Customers

Our products and services are tailored for:

  • Cycling enthusiasts building or upgrading their bikes
  • Professional cyclists seeking high-performance components
  • Bike mechanics and workshop professionals
  • Commuters looking for reliable cycling accessories

We serve customers worldwide, excluding certain remote areas in Asia and other unsupported regions.

2. Website Use

2.1 User Responsibilities

By using our site, you agree to:

  • Provide accurate account information
  • Not use our site for any illegal purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the site’s operation

2.2 Intellectual Property

All content on our website, including:

  • Product designs and specifications
  • Branding and logos
  • Photography and product descriptions

are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

3. Products and Services

3.1 Product Descriptions

We take pride in our detailed product information:

  • All components are described with cycling-specific technical details
  • Product images are representative but may vary slightly
  • Our workshop team can provide pre-purchase advice for compatibility

3.2 Product Range

We specialize in:

  • High-performance bike components (12-speed systems, cassettes, headsets)
  • Precision cycling tools and maintenance equipment
  • Premium safety gear (helmets, lights)
  • Practical accessories (bags, racks, water bottles)

4. Ordering Process

4.1 Placing an Order

When you place an order:

  • You’ll receive an order confirmation email
  • Our mechanics check each component before dispatch
  • Orders are processed within 1-2 business days

4.2 Payment Terms

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately when you place your order.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS – 15-25 business days after dispatch

Delivery times may vary for international orders.

5.2 Delivery Areas

We ship worldwide except to:

  • Certain remote areas in Asia
  • Other unsupported regions

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return window from delivery date for most items. To initiate a return:

  1. Contact our workshop team within 15 days
  2. Receive return authorization
  3. Ship items securely in original packaging
  4. Wait for inspection and processing

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bicycle Helmets
  • Bike Decals
  • Bike Batteries
  • Opened Bike Tools & Maintenance products

6.3 Refund Processing

Approved refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-3 business days

Original shipping fees are non-refundable except in cases of our error.

7. Liability and Responsibilities

7.1 Product Use

Customers are responsible for:

  • Proper installation of all components
  • Using safety equipment as intended
  • Checking compatibility before purchase

7.2 Limitation of Liability

Dolan Bikes Shop is not liable for:

  • Improper installation or use of products
  • Wear and tear from normal use
  • Modifications made to our products
  • Delays caused by shipping carriers or customs

8. Customer Support

Our Derry-based team is here to help:

  • Email: [email protected]
  • Address: 57 Strabane Old Rd, Londonderry, GB CH3H 4GA
  • Response time: Typically within 24-48 hours

Workshop Tip: Unsure about sizing or compatibility? Contact our mechanics before ordering – we’re happy to provide technical advice to ensure perfect component matching for your ride.

9. Changes to These Terms

We may update these terms periodically. The latest version will always be available on our website with the effective date clearly marked.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of Northern Ireland.